Warranty Terms

 

AUSTRALIS PRODUCT WARRANTY

The warranty and conditions of such warranties on products that Australis distributes are different on a brand-by-brand basis.  The basic warranty periods are outlined below, however it should be noted that more detailed information should be researched and can be provided if required.
The Customer agrees that these Terms and Conditions of Sale shall be construed according to the laws of the Country as the Supplier may in its sole discretion determine. Proceedings may be instituted in such Country as the Supplier may in its sole discretion determine. Failing such determination the Customer consents to any proceedings being instituted and heard by any appropriate Court sitting in the State of New South Wales applying the laws of the State of New South Wales.

The warranty is not a service contract, and warranty does not constitute maintenance, cleaning or periodic check-ups on equipment.  During the periods specified below Australis Music will replace defective parts at its expense with new or refurbished parts, and will absorb all expenses for warranty service and repair labour by reason of defects in material or workmanship.  The sole responsibility of Australis Music under warranty shall be limited to the repair of the product, or replacement thereof, including parts as the sole discretion of Australis Music.  The warranty is subject to the product having been used under normal operation conditions, and have not been electronically or mechanically altered in any way.  Warranty does not cover; damage or failure resulting from; faulty or improper installation, act of nature, abuse, use on incorrect voltage, alteration, accident, misuse, negligence or maladjustment including exposure to water.  Warranty will also not apply to general wear and tear due to usage.

For warranty servicing you must obtain a Return Authorisation number (RA#) through your nearest authorised Australis Music Group retailer, reseller or integrator who will then contact Australis Music directly.  The warranty on products will only be valid if the product was purchased in Australia through a recognised partner of Australis Music.  It is the owner's responsibility to establish the date and place of purchase by acceptable evidence, at the time service is sought. 

 

RETURN OF GOODS FROM RESELLERS OR INSTALLERS

The Supplier may at its absolute discretion accept returned stock and provide a credit to the Customer, subject to the following:
(a) Faulty product: Claims will only be considered if lodged within 7 days of delivery;
(b) Transit damage claims will only be considered if lodged within 7 days of receipt of goods for dealers with the abovementioned insurance cover;
(c) Stock returned after 30 days will be subject to a discount of 10% of the purchase value; and
(d) Stock returned after 60 days will be subject to a discount of 20% of the purchase value.

 

MANUFACTURER WARRANTIES BY BRAND:
 

1.  AMERICAN DJ 

Lighting Products - 1 year Limited Warranty (Such as: Special Effect Lighting, Intelligent Lighting, UV Lighting, Strobes, Fog Machines, Bubble Machines, Mirror Balls, Par Cans, Trussing, Lighting Stands etc. excluding LED and lamps)

Laser Products - 1 year Limited Warranty (excluding laser diodes which have a 6 month limited warranty)

L.E.D. Products - 1 year Limited Warranty (excluding motors, PCB boards, and power supplies, which have a 1 year Limited Warranty, batteries which have a 180 day Limited Warranty.   

ADJ DMX Controllers - 2 year LImited Warranty (excluding faders and tact switches)

For more information on the coverage of the ADJ Limited Warranty refer to: http://www.adj.com/warranty-information/ 

 

2.  ALPINE HEARING PROTECTION

The Standard Limited Warranty for Alpine Hearing Protection Earplugs is 1 year.

 

4.  ASHTON 

The Standard Consumer Limited Warranty is 1 year.

 

5.  AUDIO TECHNICA

Products distributed by Technical Audio Group (TAG) to Australis authorised dealers are covered by their 1 year Limited Warranty in Australia and New Zealand.  The warranty period begins on the date of purchase of brand new, unused product(s) by the first end user.

For more information on the coverage of the Audio Technica Limited Warranty refer to: http://audio-technica.com.au/warranty/

 

6.  BEALE

Beale Pianos warrants that on Beale product, it will replace any part to be found defective (in materials or workmanship) within 10 years of the original retail purchase. Beale Piano’s authorised dealers will underwrite the labour costs associated with such parts replacements for a period of 10 years from the date of original purchase.

This warranty only extends to the purchaser at retail of a new Beale piano and serial numbers that relate to such purchase. This warranty shall not apply to Beale products which have been subject to alteration, misuse, accident, neglect (such as extremes of temperature and/or moisture) or wear resulting from normal usage. If the Beale piano must be returned by the dealer to Beale Pty. Ltd. for repair, transportation charges to and from Beale distributors shall be borne by the owner.

For Warranty Registration please refer to: http://www.bealepianos.com.au/warrantyregistration.php​

 

7.  BEHRINGER

The Limited Warranty applies for products purchased in Australia only.  Music Group warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period of 1 year from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. 

The Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, bulbs, guitar strings etc.

For more detailed information on the coverage of Music Group Behringer Limited Warranty refer to:  https://www.music-group.com/support/warranty-condition 

 

9.  BUGERA

The Limited Warranty applies for products purchased in Australia only.  Music Group warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period of 1 year from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. 

The Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, bulbs, guitar strings etc.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.music-group.com/support/warranty-condition 

 

11.  IBANEZ

Ibanez Electric Guitars and Basses are warranted by Hoshino Gaki.  The following information is from the Hoshino warranty card. 

There is a 1 year Limited Warranty on Ibanez products.  However this does not cover the follwing:

Expendable maintenance items including, but not limited to; strings, tuning machines or scratched pickguards, normal fret wear, plating on metal parts, cracking or other damage to the finish, any damage from accessory use (e.g. synthetic straps), tonal characteristics (tone is a subjective matter and is not warranted), or any instrument or item purchased from any source other than an authorised Autralis Music Ibanez dealer in Australia or New Zealand.

 

12.  KAYSERBURG

Kayserburg Pianos warrants that on Kayserburg product, it will replace any part to be found defective (in materials or workmanship) within 10 years of the original retail purchase. Kayserburg Piano’s authorised dealers will underwrite the labour costs associated with such parts replacements for a period of 10 years from the date of original purchase.

This warranty only extends to the purchaser at retail of a new Kayserburg piano and serial numbers that relate to such purchase. This warranty shall not apply to Kayserburg products which have been subject to alteration, misuse, accident, neglect (such as extremes of temperature and/or moisture) or wear resulting from normal usage. If the Kayserburg piano must be returned by the dealer to Kayserburg Pty. Ltd. for repair, transportation charges to and from Kayserburg distributors shall be borne by the owner.

For Warranty Registration please refer to: http://www.kayserburgpianos.com.au/warrantyregistration.php

 

13.  KURZWEIL

The Standard Consumer Limited Warranty is 2 year.

Recently Kurzweil has provided an extended warranty to 3 years for the following models: PC3K, PC3A, FORTE Series (FORTE, FORTE 7, FORTE SE), Andante CUP Series (CUP 110, CUP 120, CUP2 and CUP2A) and the CGP220W.

 

14.  LAB.GRUPPEN

The Limited Warranty across all products has been extended to 10 years. Products purchased since the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  Music Group warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series as listed below from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. 

The Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, bulbs, guitar strings etc.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.music-group.com/support/warranty-condition 

 

15.  LATIN PERCUSSION

The Limited Warranty applies for product purchased in Australis only based on the below guidelines:

Wood and Fibreglass Shells - LP and LP Matador 3 years.  All other brands 2 years

Timbale Shells -  LP and LP Matador 3 years.  All other brands 2 years

Stands and Hardware - LP and LP Matador 3 years.  All other brands 2 years

Metal Drum Hardware (rims, lugs, sideplates, bottoms etc.) - LP and LP Matador 3 years.  All other brands 2 years

All Bags and Cases - 90 days

RhythMix Products - 1 year

Heads, Natural Wood Products - not included

For more detailed information on the coverage of the Latin Percussion Limited Warranty refer to: http://www.lpmusic.com/support/warranty/

 

16.  LEVYS LEATHER

The Standard Consumer Limited Warranty is 1 year. 

 

17.  OVATION GUITARS

The Standard Consumer Limited Warranty is 1 year.  

 

18.  ROCKTRON

The Standard Consumer Limited Warranty is 1 year. 

 

19.  SABIAN

The Limited Warranty on Sabian products are outlined per Series below.  The Limited Warranty is based from the purchase date of the original cymbal and covers defects in workmanship and materials:

All Sabian B8X, B8 Pro, XSR, AA, AAX, HH, HHX, Artisan, Paragon Series and percussion instruments - 2 years Limited Warranty

Sabian SBr cymabls - 1 year Limited Warranty 

Sabian Overture Triangles - 1 year Limited Warranty

Sabian SR2 cymabls - 90 days Limited Warranty 

 

20.  TAMA

The Limited Warranty provided is for the following periods measured in each case form the date of the original purchase by the original consumer with the listed exceptions below:

Tama Drum Shells - 5 year Limited Warranty

Tama Drum Hardware including Accessory Hardware and Drum Shell Finishes - 1 year Limited Warranty

Tama Bass Drum Wood Hoops - 30 day Limited Warranty

The Limited Warranty does not cover damage or defects due to alteration, misuse, abuse, normal wear and tear, or extremes of temperature or humidity, accidential or intentional damage, the repair or replacement of expendable maintenance items including but not limited to; heads, drumsticks, beaters, springs or straps, plating on metal parts, any damage from accessories (straps etc.), finishes on bass drum wood hoops, a drum or item of accessory hardware whose serial number has been defaced, sound characteristics (sound is a subjective matter and is not warranted), and any drum or item of accessory hardware purchased from other than an authorised Australis Music partner in Australia or New Zealand.

For more detailed information on the coverage of the Tama Drums Warranty refer to: http://www2.tama.com/web/warranty/WarrantyTerm.htm

 

21.  TANNOY

The Limited Warranty across all products has been extended to 10 years. Products purchased since the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  Music Group warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Type and Series as listed below from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. 

The Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, bulbs, guitar strings etc.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.music-group.com/support/warranty-condition 

 

22.  TOA ELECTRONICS

The Standard Limited Warranty on all TOA Electronic products is 3 years with exceptions listed below. 

Products with CD players - 1 year Limited Warranty (CD2011R, WAZ100SD, WSZ100L, WSZ100H)

Batteries - 1 year LImited Warranty (WB20002, BP900CE, IR200BT)

 

23.  TURBOSOUND

The Limited Warranty across all products has been extended to 10 years. Products purchased since the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. 

The Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, bulbs, guitar strings etc.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.music-group.com/support/warranty-condition 

 

25.  WEBER

The Standard Consumer Limited Warranty is 5 years.