Warranty Terms

 

AUSTRALIS PRODUCT WARRANTY

The warranty and conditions of such warranties on products that Australis distributes are different on a brand-by-brand basis.  The basic warranty periods are outlined below, however it should be noted that more detailed information should be researched and can be provided if required.
The Customer agrees that these Terms and Conditions of Sale shall be construed according to the laws of the Country as the Supplier may in its sole discretion determine. Proceedings may be instituted in such Country as the Supplier may in its sole discretion determine. Failing such determination the Customer consents to any proceedings being instituted and heard by any appropriate Court sitting in the State of New South Wales applying the laws of the State of New South Wales.

The warranty is not a service contract, and warranty does not constitute maintenance, cleaning or periodic check-ups on equipment.  During the periods specified below Australis Music will replace defective parts at its expense with new or refurbished parts, and will absorb all expenses for warranty service and repair labour by reason of defects in material or workmanship.  The sole responsibility of Australis Music under warranty shall be limited to the repair of the product, or replacement thereof, including parts as the sole discretion of Australis Music.  The warranty is subject to the product having been used under normal operation conditions, and have not been electronically or mechanically altered in any way.  Warranty does not cover; damage or failure resulting from; faulty or improper installation, act of nature, abuse, use on incorrect voltage, alteration, accident, misuse, negligence or maladjustment including exposure to water.  Warranty will also not apply to general wear and tear due to usage.

For warranty servicing you must obtain a Return Authorisation number (RA#) through your nearest authorised Australis Music Group retailer, reseller or integrator who will then contact Australis Music directly.  The warranty on products will only be valid if the product was purchased in Australia through a recognised partner of Australis Music.  It is the owner's responsibility to establish the date and place of purchase by acceptable evidence, at the time service is sought. 

 

RETURN OF GOODS FROM RESELLERS OR INSTALLERS

The Supplier may at its absolute discretion accept returned stock and provide a credit to the Customer, subject to the following:
(a) Faulty product: Claims will only be considered if lodged within 7 days of delivery;
(b) Transit damage claims will only be considered if lodged within 7 days of receipt of goods for dealers with the abovementioned insurance cover;
(c) Stock returned after 30 days will be subject to a discount of 10% of the purchase value; and
(d) Stock returned after 60 days will be subject to a discount of 20% of the purchase value.

 

 

MANUFACTURER WARRANTIES BY BRAND:

 

ALPINE HEARING PROTECTION

The Standard Limited Warranty for Alpine Hearing Protection Earplugs is one (1) year from the original date of retail purchase.

 

ARMOUR

The Standard Consumer Limited Warranty for Armour Products is three (3) years from the original date of retail purchase.

 

ASHTON 

The Standard Consumer Limited Warranty for Ashton products is one (1) year from the original date of retail purchase. Australian Customers can register for an extended three (3) year warranty, and International Customers and for an extended two (2) year warranty at http://www.ashtonmusic.com.au/support/register-warranty

 

BEALE

Beale Pianos warrants that it will replace any part found to be defective (in materials or workmanship) within 10 years of the original retail purchase. Beale Piano’s authorised dealers will underwrite the labour costs associated with such parts replacements for a period of 10 years from the date of original purchase.

This warranty only extends to the original purchaser of the Beale piano and the serial numbers that relate to such purchase. This warranty shall not apply to Beale products which have been subject to alteration, misuse, accident, neglect (such as extremes of temperature and/or moisture) or wear resulting from normal usage. If the Beale piano must be returned by the dealer to Beale Pty. Ltd. for repair, transportation charges to and from Beale distributors shall be borne by the owner.

For Warranty Registration please refer to: http://www.bealemusic.com/warranty

For Beale Digital Pianos, Brass and Woodwind products a Standard Local Warranty of three (3) years from the original date of retail purchase.

 

BEHRINGER

Behringer Warranty in Australia

MUSIC Tribe and Australis Music Group warrants the mechanical and electronic components of your Behringer Product in Australia to be free of defects in material and workmanship if used under normal operating conditions for a period of three (3) years from the original date of retail purchase.

IMPORTANT: MUSIC Tribe and Australis Music Group asks that you also retain your purchase receipt. This is the proof of your date of purchase from which the applicable Limited Warranty period shall begin to run. Music Tribe additionally asks that you register your Behringer product online within ninety (90) calendar days of retail purchase, to assist in any future warranty claims. You can register your Behringer product here: https://www.behringer.com/service.html

Extended Warranty

To qualify for the extended warranty, you must register your new MUSIC Tribe equipment within ninety (90) calendar days from the date of purchase. The online registration can easily be completed by visiting MUSIC Tribe. We ask that you read the terms and conditions of  MUSIC Tribe’s Limited Warranty carefully.

Warranty Transferability

This Limited Warranty is extended exclusively to the original buyer (customer of Authorized Reseller) and is not transferable to anyone who may subsequently purchase the product. No other person (distributor, dealer, fulfiller, retailer, etc.) shall be entitled to give any warranty promise on behalf of MUSIC Tribe or Australis Music Group.

For specific information for your Behringer Warranty in Australia and what is INCLUDED and EXCLUDED, please click here: https://www.behringer.com/service.html

 

BUGERA

The Standard Consumer Limited Warranty applies for products purchased in Australia only.  MUSIC Tribe warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period of three (3) years from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. 

The Standard Consumer Limited Warranty does not cover consumable parts, such as, but not limited to fuses, batteries, cables, valves, guitar strings etc.

 

CLOCKAUDIO

Clockaudio guarantees its products against defects of material and workmanship under normal usage for the period of one (1) year from the original date of retail purchase.

 

EPIPHONE

CLICK HERE to view the full terms and conditions of the Epiphone product warranty.

 

GATOR CASES

Gator Cases have a limited Lifetime Warranty on any manufacturing defects in material and workmanship.  This warranty applies to the original owner and requires you to present a copy of your proof of purchase at the time of the claim.  Our warranty entitles the original owner a replacement of the product, or replacement with a comparable product of similar value and condition at our discretion, for the lifetime of the product. In the event of a warranty claim, Gator Cases is not responsible for shipping costs.

Moving Parts and Electronics – Moving parts such as zippers, latches, hinges, handles and wheels are covered under the Standard Consumer Limited Warranty  for one (1) year from the original date of retail purchase. Electronics are covered for up to one (1) year from the original date of retail purchase. 

Damage not Covered – The Gator Cases warranty coverage is limited to  manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, transport damage, or general wear and tear. Gator Cases is also not responsible for any items housed within our cases.

Airline/Shipping Damage – The Gator Cases warranty does not cover damage caused by airline or freight company mishandling. Should the airlines or another carrier damage your product, a claim should immediately be filed with the carrier.  

Voiding Your Warranty -  Your Gator Cases warranty will be void if any of the below are true:

•Any improper or incorrectly performed maintenance or repairs are performed by a Non-Gator or Australis Music Approved service centre
•Any Gator Cases are used in a rental capacity
•The product has been discontinued and the one (1) year warranty term has expired
•The product was purchased second hand ie you are  not the original Buyer
 

Please note that after 10 years all claims related to our GPR series are now time expired – effective 31st December 2018.

 

GHS STRINGS

As a consumable item there is no warranty on ghs products unless the item is defective. A defective item is one that is inoperable but has no apparent damage. We accept no responsibility for user-initiated damage.

 

GIBSON

CLICK HERE to view the full terms and conditions of the Gibson product warranty.

 

IBANEZ

Ibanez Electric Guitars and Basses are warranted by Hoshino Gaki.  The following information is from the Hoshino warranty card. 

There is a one (1) year Limited Warranty on Ibanez products.  However this does not cover the following:

Expendable maintenance items including, but not limited to; strings, tuning machines or scratched pickguards, normal fret wear, plating on metal parts, cracking or other damage to the finish, any damage from accessory use (e.g. synthetic straps), tonal characteristics (tone is a subjective matter and is not warranted), or any instrument or item purchased from any source other than an authorised Autralis Music Ibanez dealer in Australia or New Zealand.

 

KLARK TEKNIK

The Limited Warranty across all Klark Teknik products has been extended to 10 years. Products purchased after the 1st September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  MUSIC Tribe warrants the mechanical and electronic components of any Klark Teknik product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Type and Series, from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Tribe Limited Warranty refer to:  https://www.klarkteknik.com/brand/klarkteknik/support#googtrans(en|en).

 

KURZWEIL

The Standard Consumer Limited Warranty for Kurzweil Products is two (2) years from the original date of retail purchase.

Am extended limited warranty of three (3) applied on the following Kurzweil models: PC3K, PC3A, FORTE Series (FORTE, FORTE 7, FORTE SE), Andante CUP Series (CUP 110, CUP 120, CUP2 and CUP2A) and the CGP220W.

 

LAB.GRUPPEN

The Limited Warranty across all Lab Gruppen products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  MUSIC Tribe warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.labgruppen.com/brand/labgruppen/support.

 

LAKE

The Limited Warranty across all Lake products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  MUSIC Tribe warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.lakeprocessing.com/brand/lake/support#googtrans(en|en).

 

LEVYS LEATHER

The Standard Consumer Limited Warranty for Levy’s Products is one (1) year from the original date of retail purchase.

 

ORANGE AMPS

Orange Music Electronic Company Limited (OMEC Ltd.) and Australis Music Group warrants that Orange Products purchased through an Authorised Dealer will be free from defects in parts and workmanship for an initial period of one (1) year from the date of purchase. This initial one (1) year Warranty applies to the original purchaser and is non-transferable. This Warranty shall be applicable when the original purchaser presents the Product along with the original sales receipt and/or proof of purchase to the Authorised Dealer from whom the Product was purchased.

 

ROCKTRON

The Standard Consumer Limited Warranty for Rocktron Products is one (1) year from the original date of retail purchase.

 

SABIAN

The Limited Warranty on Sabian products is outlined per Series below.  The Limited Warranty is based on the original date of retail purchase and covers defects in workmanship and materials:

•All Sabian B8X, B8 Pro, XSR, AA, AAX, HH, HHX, Artisan, Paragon Series and percussion instruments – two (2) years Limited Warranty
•Sabian SBr cymabls – one (1) year Limited Warranty 
•Sabian Overture Triangles - one (1) year Limited Warranty 
•Sabian SR2 cymabls - 90 days Limited Warranty 

 

SEYMOUR DUNCAN

Seymour Duncan offers the original purchaser a one (1) year limited warranty on both labor and materials, starting from the day the product is purchased. We will repair or replace any product, at our option, if it fails due to faulty workmanship or materials during this period. This warranty does not apply if you’ve modified the unit or treated it unkindly, and we can assume no liability for any incidental or consequential damages which may result from use of this product.  Pickups with excessive cosmetic damage cannot be returned. Original equipment pickups sold as “stock” on any guitar or bass are not eligible for exchange or warranty repair. Please contact the instrument manufacturer for questions involving returns or repairs.

 

SMART ACOUSTIC

The Standard Limited Warranty for Smart Acoustic Products is three (3) years from the original date of retail purchase.

 

TAMA

The Limited Warranty provided on Tama products is for the following periods, measured in each case form the date of the original purchase by the original consumer with the listed exceptions below:

•Tama Drum Shells – five (5) year Limited Warranty
•Tama Drum Hardware including Accessory Hardware and Drum Shell Finishes – one (1) year Limited Warranty
•Tama Bass Drum Wood Hoops - 30 day Limited Warranty
•The Limited Warranty does not cover damage or defects due to alteration, misuse, abuse, normal wear and tear, or extremes of temperature or humidity, accidental or intentional damage, the repair or replacement of expendable maintenance items including but not limited to; heads, drumsticks, beaters, springs or straps, plating on metal parts, any damage from accessories (straps etc.), finishes on bass drum wood hoops, a drum or item of accessory hardware whose serial number has been defaced, sound characteristics (sound is a subjective matter and is not warranted), and any drum or item of accessory hardware purchased from other than an authorised Australis Music partner in Australia or New Zealand.
 

For more detailed information on the coverage of the Tama Drums Warranty refer to: https://www.tama.com/usa/support/

 

TANNOY

The Limited Warranty across all Tannoy products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  MUSIC Tribe warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series from the original date of retail purchase.  In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.tannoy.com/service.html

 

TASMAN GUITARS

The Standard Limited Domestic and International Warranty for Tasman Guitars one (1) year from the original date of retail purchase.

Australian Customers only can register for an extended five (5) year warranty. The warranty does not cover the following:

Expendable maintenance items including, but not limited to; strings, tuning machines or scratched pickguards, normal fret wear, plating on metal parts, cracking or other damage to the finish, any damage from accessory use (e.g. synthetic straps), tonal characteristics (tone is a subjective matter and is not warranted), or any instrument or item purchased from any source other than an authorised Tasman Dealer.

 

TOA ELECTRONICS

The Standard Limited Warranty on all TOA Electronic products is three (3) years year from the original date of retail purchase with the following exceptions:

Batteries - 1 year Limited Warranty (WB20002, BP900CE, IR200BT)

 

TURBOSOUND

The Limited Warranty across all Turbosound products has been extended to 10 years. Products purchased after the 1st of September 2014, will be covered by the warranty timing extension. The Limited Warranty applies for products purchased in Australia only.  MUSIC Tribe warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions for a period dependent on Product Series from the original date of retail purchase. In the event that a replacement of the entire product is issued, this Limited Warranty shall apply to the replacement product for the remaining warranty period of the product replaced. The Limited Warranty does not cover consumable parts.

For more detailed information on the coverage of Music Group Limited Warranty refer to:  https://www.turbosound.com/brand/turbosound/support#googtrans(en|en)

 

XVIVE

The Standard Limited Warranty for Xvive Products is one (1) years from the original date of retail purchase.