Frequently Asked Questions

Australis Music Group has been a specialist distributor of Musical Instruments, Light and Sound products to the trade only market since 1972.  We are proud in 2017 to represent 27 fantastic brands across our portfolio of musical instruments and accessories, professional audio and light categories.  Australis Music represents only complimentary brands to ensure that all brands are focused on in their respective areas of opportunity by our experienced sales team located all around Australia and New Zealand.

Australis Music has a dedicated service centre that works directly without our partners to facilitate warranty repairs, servicing and part replacements on all of the brands that we distribute!  Take your product into our nearest partner which can be found on our 'Find a Retailer' search page to deal with the nearest dealer to you.

If you go to our 'Contact Us' page you can email our customer service team and they will endeavour to get the best answer or person to contact you directly about your enquiry.

All of our brands have a warranty period of at least one year from purchase, however extended warranty options are available dependent on a brand by brand basis.  Some of our brands offer extended warranty options of up to two or three years, but this should be looked into and discussed with a representative of the brand.

If you click here to visit our Warranty Page, you will be able to see more information.

Australis Music only sell to businesses that we feel will represent our brands in a proud and professional manner.  We work with our partners to ensure proper support is given from sales and training, marketing of products and technologies and excellent after service care in our dedicated onsite service department and qualified service partners.  If you would like to become an Australis Music Group partner, please fill our the registration form and tell us more about what your business has to offer and why you would like to work with us.

Australis Music is a trade only distributor and is proud to work with a majority of the retailers, resellers, integrators and contractors across Australia, New Zealand and the Pacific Islands representing our brands.  If you go to our 'Find a Retailer' Page you can search for all our partners across Australia.